Terms and conditions
Updated: 4 November 2026
Website scope
This website presents RE THERMO HOME s.à r.l.’s five activities. A contact enquiry is not an order or permission to start work.
Quotes and contracts
Scope, total prices or applicable taxes, travel charges, timing, payment and warranties must be stated in a quote or contract before acceptance. Availability is confirmed directly; no response time or energy outcome is guaranteed by this website.
Work and payment
Work depends on assessment, access and the agreed scope. Listed payment methods are bank transfer and cash, subject to applicable legal rules. No payments are taken on this website.
Consumer rights
Mandatory rights, statutory warranties and remedies are not excluded. See Withdrawal and refunds for covered distance and off-premises contracts.
Content and complaints
Images and the logo must not be reused without permission. Send complaints with references and a description to info@re-thermohome.lu. For unresolved disputes, applicable mediation information will be provided, including the Médiateur de la consommation (https://www.mediateurconsommation.lu) where competent. No mandatory participation is asserted here.
Applicable law
Luxembourg law applies without removing mandatory consumer protections or jurisdiction rules benefiting consumers. These website terms do not replace contract documents required before agreeing to work.